Lu Mingliang's words caused Nie Yunsheng to be dumbfounded.
He was dumbfounded and confused!
Young man, why didn't you play by the rules?
How could you say such things in a live broadcast?
You must be out of your mind!
Nie Yunsheng almost thought that there was something wrong with his hearing. He heard a voice that should not even exist in this world.
Lu Mingliang's words directly pointed out the responsibility of Shengyun Corporation as the platform company. He clearly pointed out the fact that they incited internal strife between the customers and the couriers and stayed out of it. He even took the opportunity to AOE all the similar platform companies.
One had to know that many of the huge domestic Internet giants were in the platform business.
Other than the express delivery industry, the rapid rise in the past two years, such as taxi, rental, food delivery, etc., were all platforms.
The reason why many big capitalists entered the mobile Internet industry and invested huge amounts of money into these companies was because they saw a ready-made business model.
First, they would burn money to increase the market share, control the customers and employees, and establish a perfect business network. Then, through competition, acquisition, and other means, they would get rid of or swallow their competitors to form a de facto monopoly. Then, they would think of ways to earn back the money.
Food delivery companies would think of ways to earn money from merchants, delivery workers, and customers; real estate agencies would think of ways to earn money from the agents and buyers.
Express delivery companies were relatively better. After all, this industry was far from forming a de facto monopoly. No company had truly reached a dominant position in the market. Sometimes, express delivery companies would even engage in price wars with each other. Hence, they were more restrained and not so obvious.
But no matter what, this was the direction that Nie Yunsheng and Shengyun Group were working towards.
This was not considered a secret. Many people knew about it, but they could not do anything about it.
Because to ordinary people, even if they knew about the wishful thinking of these platforms, could they not use it?
The various large platforms fought each other until their heads bled. Customers could indeed enjoy a lot of subsidies, but this kind of fighting would eventually stop. The large platforms would compromise and accept each other. Everyone would shake hands and make peace, building a large platform that could monopolize the industry and happily make money together.
Customers could not vote with their feet even if they wanted to. In the end, they only had two choices: use it or not.
But in the era of the mobile Internet, they had no choice but to use it. Hence, they could only bleed and spit out all the subsidies that the platform had given them.
Of course, this was the case, but it could not be said casually.
Once the word "monopoly" was mentioned, it would cause a huge negative impact on these big platforms.
The customers could discuss it in private. As long as it didn't become too popular, it wouldn't be a big problem.
As for these platforms, they definitely couldn't mention such a thing. In fact, they couldn't even hint at it. This was a tacit understanding between them.
After all, in a business competition, even if they shook hands in the end and bought over each other, it was just a matter of earning more or less.
However, if they really publicized this secret and tore off the last shroud, it would be equivalent to flipping the table, smashing the pot, and destroying the business of all the platforms that used similar models. It would make everyone lose their jobs.
In this world, there were only individuals who betrayed their social class. How could there be a class that betrayed their interests?
Hence, to Nie Yunsheng, Lu Mingliang's speech had already exceeded the scope of "not caring about martial arts ethics". He was simply exploding!
More importantly, Lu Mingliang's tone was really asking for a beating …
What Nie Yunsheng didn't know was that the voice-over in Game Designer was done by Lu Mingliang.
Lu Mingliang had a croaky voice to begin with. This time, although he didn't pinch his throat like the voice actors in Game Designer did, he was still full of sarcasm and sarcasm. Naturally, he sounded a little sarcastic.
Just this alone made Nie Yunsheng extremely angry.
However, at this point, all the more Nie Yunsheng couldn't leave.
If he left now, it would be equivalent to admitting that he was guilty and admitting to what Lu Mingliang said.
He calmed himself down and even squeezed out a calm smile. "As a platform, of course, we have to bear some responsibility. As the company's representative, I'm consoling the couriers and mediating the conflict between the couriers and the customers. Isn't this taking responsibility?
"Of course, our platform has some shortcomings. We are working hard to improve on these, but it will take time. Director Lu, are you saying that Upwind Logistics' services are perfect? Has there never been any slip-up or mistake? "
Lu Mingliang smiled and said, "Of course, Upwind Logistics' service is not absolutely perfect, but it is sufficiently sincere.
"Boss Nie has made a classic logical fallacy. This is a false dilemma: pushing a topic to two different extremes, as if the opposite of imperfection is absolute perfection.
"In fact, there are levels of imperfection. We can't achieve a hundred points, but from ten to ninety points, every step will have a huge impact on the customer's experience. As for how many points Upwind Logistics and Shengyun Corporation achieved … I believe we can clearly see if we check the customer satisfaction data. "
Nie Yunsheng's mouth twitched slightly. Lu Mingliang had killed off this topic again.
Customer satisfaction?
Nie Yunsheng was very clear. How could Shengyun Express compete with Upwind Logistics in terms of customer satisfaction? They couldn't catch up even if they rode on a rocket!
Seeing that Nie Yunsheng had fallen into a passive position, a Vice-President beside him hurriedly changed the topic. "Boss Lu, we admit that Upwind Logistics' customer satisfaction is indeed very high. However, we have to clarify that Upwind Logistics' business is ultimately limited to providing service to a limited number of customers within a limited area. On the other hand, Shengyun Express' business is spread all over the country.
"The development level of each region in the country is different, and the specific conditions are also different. How can we generalize? Shengyun Express has been working hard to provide good service to customers all over the country. We are constantly improving and improving.
"For example, we have invested a lot of funds to build express delivery cabinets and community stations in various cities and communities. We are also gradually improving our service standards.
"Let me make an inappropriate analogy. First-tier cities and second- and third-tier cities can be said to be two completely different subjects. Upwind Logistics scored ninety points on one subject and didn't even take the other subject. On the other hand, Shengyun Corporation scored eighty points on both subjects.
"Boss Lu, isn't it a little biased to say that you have beaten us with only one subject's results?"
Lu Mingliang smiled and nodded. "Yes, this Vice-President's analogy is indeed inappropriate. First of all, I believe the customers will naturally know whether Shengyun Express scored eighty points or not. Isn't your evaluation of your service standards a little too lenient?
"Every customer knows the difference between Upwind Logistics and Shengyun Express in terms of service.
"Second, it is not that Upwind Logistics didn't take the test for second- and third-tier cities. Our next target is second- and third-tier cities. We promise that we will not give any discount to our express delivery service. Customers in second- and third-tier cities and first-tier cities will be treated equally.
"I would like to ask this Vice-President a question. You said that Shengyun Express invested a lot of funds to build express delivery cabinets and community stations in various cities and communities to improve the service standards … Did it really improve? Are you really thinking of the customers? "
The Vice-President stiffened his neck and said, "Why didn't it improve? Why aren't you thinking of the customers? "
Lu Mingliang smiled slightly. "Oh, the goods that should have been delivered to the customer's door were thrown into the express delivery cabinets without even making a call. Is this considered improving the service?
"Throwing large items into the station and not delivering them to the customer's door, and only providing a cart for the customer, is this considered improving the service?
"The station owner posted a notice at the entrance of the station saying, 'If you don't pick up the parcel within two days, it will be returned', forcing the customer to pick up the parcel as soon as possible and not occupy the shelves. Is this considered improving the service?
"Some station owners don't even care about finding the parcels. From finding the parcels to leaving the warehouse, the customers have to do everything by themselves. Is this considered improving the service?
"When customers pick up the parcel, they have to look at the advertisement first and skip the QR code of the tip. Is this considered improving the service?
"If I remember correctly, the law clearly stipulates that the parcels have to be delivered to the customer's door, right?
"Do you think you've fulfilled your legal obligations just by sending a text message as a token notice? To be honest, the customers are too easy to bully. "
Nie Yunsheng coughed lightly. "Whether the parcels are delivered to the customer's door depends on the specific situation at the time. Some customers are office workers. They work very hard and get off work very late. Even if the courier delivers the parcels to the customer's door, there is no one at home, and the parcels can't be left at the door. It is very easy to lose them. Under such circumstances, placing the parcels at the express delivery counter or at the station and letting the customer pick them up after work is objectively more convenient for the customer. "
Lu Mingliang smiled and shook his head. "Boss Nie is playing dumb again.
"I don't deny that such situations exist. Therefore, Upwind Logistics provides different service options to the customer. If it is not convenient for the parcels to be delivered to the customer's door, they can choose to pick them up at the Upwind Courier station. If they want the parcels to be delivered to the customer's door, they can make an appointment for a rough time.
"For a portion of the customers, they don't mind picking up the parcels on their own. However, how many of them want the parcels to be delivered to the customer's door? You don't satisfy their needs. Even when they complain repeatedly, you still don't do anything about it?
"In my opinion, Boss Nie's speech is nothing more than a high-sounding excuse. The so-called spending a huge sum of money to build express delivery counters and community courier stations is just to save costs. You want the customers to bear the cost of the last kilometer of the parcels.
"Boss Nie, why don't you briefly explain how many couriers can be eliminated after the express delivery counters and community courier stations are fully established? How many couriers' salaries can be saved? How much of the market can the Shengyun Corporation gain through the price war? How much profit can the Shengyun Corporation bring? "
Nie Yunsheng was speechless again. He didn't dare to say that Shengyun Express didn't eliminate the couriers.
Firstly, too many people knew about the elimination of the couriers. It was impossible to hide it. Secondly, this time, the Upwind Courier stations no longer accepted Shengyun Express's parcels. As a result, the terminals of Shengyun Express in first-tier cities were full. This was also the result of Shengyun Express's layoffs.
If Nie Yunsheng dared to say that he didn't do it, Lu Mingliang would probably take out the photos of the express delivery counters and community courier stations to slap him in the face.
That would only make the situation more passive.
Another Deputy General Manager hurriedly explained, "Boss Lu should be very clear that the profits of the express delivery industry now are very slim. Compared to the expensive and slow service of overseas express delivery, the domestic express delivery service is already of high quality and low price. Although the Shengyun Corporation's service isn't the best, it's not an exaggeration to say that it's excellent. The most important thing is that the price is absolutely low. One or two yuan can be used to deliver packages all over the country. "
"Boss Lu's words sound a little like 'Why Not Eat Meat Minced Meat'. The best service means a high price. However, many of our customers currently don't have the financial ability to support such a high price. They would rather lower the service quality and lower the price."
"I think that Shengyun Express's approach is more in line with the current market demand. What do you think, Boss Lu?"
Lu Mingliang shook his head slightly. His expression was a little disappointed. "I thought that since all of you are the higher-ups of the Shengyun Corporation, you would be able to say something about the current situation of the express delivery industry. I didn't expect that no matter how you look at it, it's still the same arguments that have been circulating on the Internet.
This is really disappointing! "
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