Once he said that, the people from Shengyun Corporation were all stunned.
What was going on?
This was different from the script they had thought of.
Nie Yunsheng was already mentally prepared when he saw Lu Mingliang's name card. Hence, his reaction was the least.
The delivery man was a little confused and looked to his left and right subconsciously.
The two vice presidents were the most confused. They didn't know what to do. They couldn't figure out why this complainant suddenly became so tough.
This was a live broadcast. The whole network was paying attention. The vice presidents from Shengyun Corporation were trying to smooth things over and persuade him nicely. Yet, this complainant did this again?
It was similar to the scene when the delivery man knelt down. This obviously gave people an aggressive and unreasonable impression.
Was he crazy?
He hadn't been scolded enough, right?
Furthermore, when the two vice presidents from Shengyun Corporation realized what was going on, not only did they feel confused, but they also felt angry at him for being so shameless.
Who did he think he was? Boss Nie of our corporation came to be the peacemaker. He had already given you enough face. Shouldn't you be more tactful and go with the flow?
In the end, he went overboard and expressed that he didn't understand?
Why, was he going to criticize him in a live broadcast?
This was outrageous!
After a few seconds of silence, the smell of gunpowder suddenly rose.
However, Nie Yunsheng didn't say anything. The other two vice presidents couldn't act rashly. They didn't dare to make their own decisions and leave the scene.
Lu Mingliang smiled and continued the conversation. "Boss Nie, everyone, please calm down.
Just like what this brother said, we are here today to resolve the problem and eliminate the impact.
The reason why there's a little tension is mainly because there are some problems in communication between both parties. Many ideas were not fully conveyed to the other party.
"I think this is normal. It's hard to understand! Since Boss Nie is here today, the two parties involved are here too. Let's all talk clearly and explain the cause and effect. After sufficient communication, the truth will naturally be revealed.
"The hundreds of thousands of viewers in the live broadcast can also be a witness. The public opinion is on your company's side. Everyone is very sympathetic to the delivery man. Since Boss Nie is here, why don't we take some time to discuss this matter in front of the audience?
"Regarding the express delivery industry, I happen to have some shallow views as well. I would like to share them with everyone."
Obviously, if Nie Yunsheng had known that this was an online debate with Upwind Logistics, he would never have come.
Putting aside whether they could win or not, the key was that the risk was too great, and it was not worth it at all!
If he didn't come, Lu Mingliang would have a headache.
But now, since Nie Yunsheng was already here, it would be difficult for him to leave.
The two Vice Presidents looked at Nie Yunsheng and saw that Nie Yunsheng's face was a little gloomy, as if he would explode in the next second. However, very quickly, his expression eased up and he even revealed a smile. "Of course, we are here to solve the problem."
"However, no matter what, this is a dispute between Shengyun Group's customers and employees. CEO Lu is the person-in-charge of Upwind Logistics. There's no reason for her to get involved, right?"
"Or does Upwind Logistics think that we did not handle the matter appropriately? The courier had already knelt down to the customer. Did Manager Lu still think it was not enough? I really feel disappointed for the couriers of Upwind Logistics. "
Not only did he imply that Lu Mingliang, as the person-in-charge of Upwind Logistics, was meddling in other people's business, but he also placed Lu Mingliang on the opposite side of the courier.
Nie Yunsheng was very clear that whoever was rendered speechless under the watchful eyes of the crowd today would lose.
Whether this was a debate or a war of words, as long as one party lost, it would definitely affect the image of the company and cause serious damage to the company's interests.
From another perspective, this actually meant that the winning party would have a huge advantage.
If Shengyun Group could take this opportunity to teach Lu Mingliang a lesson and ruin Upwind Logistics' reputation, not only would Shengyun Group be able to resolve their crisis, but they would also be able to turn this crisis into an opportunity.
Since they couldn't leave now, they could only take the initiative to attack.
Lu Mingliang didn't panic and didn't respond to Nie Yunsheng's words. If he really targeted the courier, he would really fall into Nie Yunsheng's trap. His target had always been Shengyun Group. No matter what happened, he definitely couldn't move away.
Therefore, Lu Mingliang didn't answer Nie Yunsheng's question at all. Instead, he directly asked, "Boss Nie, let me ask you a question. Society now is ruled by law, right?"
This was what he learned from the Fully-Automated Bickering Machine: If the other party threw a trap-like question, no matter how he answered it, he would be in a passive position. The best way was to ask the question, turn passivity into initiative, and let the other party enter his own rhythm.
Nie Yunsheng was stunned for a moment and replied without hesitation, "Of course."
Lu Mingliang nodded. "Since it's a society ruled by law, we have to pay attention to the spirit of the rule of law. The complainant's first complaint was because the delivery was damaged. According to the contract between the consumer and the courier company, the courier company caused the damage to the delivery. The customer filed a complaint. Is this okay?
"The complainant's second complaint was because Shengyun Express promised to compensate for the apples, but they didn't compensate for the apples of the same variety. Instead, they used other apples as substitutes. They didn't fulfill their promise. This is the customer's second complaint. Is it okay to ask for an explanation?
"The customer is only exercising his rights under the law. What's wrong with that?"
Although Nie Yunsheng was caught off guard, he reacted quickly. "Of course, what Boss Lu said makes sense. But … outside of the law, there is something called human kindness. Everyone makes mistakes. It's inevitable for the courier to make mistakes when he's busy. He has already knelt down to apologize, but he still doesn't let it go. Is this okay? The netizens reacted so strongly because the customer is unreasonable and doesn't care about human kindness at all.
"Of course, our company doesn't approve of this kind of cyber violence. However, shouldn't we understand the courier's hard work?"
Lu Mingliang said, "Of course, it's not a problem to understand the courier's hard work. However, if the good service given to the customer shrinks, who should be responsible?
"Your Shengyun Group keeps saying that the courier's life isn't easy. You said that his salary is meager and his work is hard. This complaint might cause him to face a huge fine. Isn't this caused by your Shengyun Group?"
Nie Yunsheng's face darkened. "We have already exempted the courier from all his punishments. We have even given him our condolences and subsidies."
Lu Mingliang sneered. "What about the other couriers? This courier is lucky. This incident happened at this critical moment. He became a shield for you to shift the blame. Therefore, of course, you have to show your sincerity, condolences, and compensation.
"However, Shengyun Express has many couriers like him. I believe that they have suffered similar grievances in their daily work. At that time, where were you, Boss Nie?
"Isn't it the rule of Shengyun Express that the courier will be fined after a complaint is made? You are the one who fined him. You are also the one who revoked the fine and condolences. What is the basis for your punishment? Is the basis for your actions the contract and the spirit of the law, or is it for your company's interests? "
Lu Mingliang looked at the courier. "Don't tell me that this is the first time you've encountered such a situation?"
The courier lowered his head and didn't say anything.
Obviously, this definitely wasn't the first time!
He had been complained about and fined countless times. It was just that this time, the higher-ups of Shengyun Group noticed it.
Therefore, he didn't dare to answer Lu Mingliang's question.
Nie Yunsheng realized that something was amiss.
What was going on? Wasn't the courier on his side? Why did Lu Mingliang seem to have turned against him after a few words?
Nie Yunsheng hurriedly said, "Express delivery is an industry that connects people. As long as there are people, there will naturally be friction. We punish the couriers based on the customer's complaint because we are responsible to the customers. We urge the couriers to work hard. We condolences to the couriers so that our employees won't be disappointed. It is to prevent malicious complaints from affecting the entire logistics system. These two things are not contradictory. "
Lu Mingliang smiled. "Boss Nie's words are a little hard to understand. Let me translate for you."
"What you mean is that punishing the couriers based on the complaint is to appease the customer's anger and maintain the company's reputation. You can also earn a fine at the same time. After the matter is blown up, condolences to the couriers, or even moral coercion, is to increase the cost of the customer's complaint. You force them to be considerate of the couriers and accept poor service.
"The couriers were fined, and the customers had to put up with poor service. They all lost. Only your company won, and you won numbly."
"Let me ask you, is the basis of your punishment the contract, the spirit of the law, or is it the company's interest? You don't dare to answer.
"Therefore, from what you said, you tacitly agreed to the latter. You don't dare to say that your basis is the contract and the law. This is because, according to the regulations, the customer's complaint is completely reasonable and legal. It is within the rules that you have set.
"You can only pick and choose to say some one-sided statements. You can only say some things that are beneficial to you. It is as if the only conflicting parties in the entire incident are the customer and the couriers. But the problem is, the couriers and customers have all signed contracts with your company. Your company is the primary responsible person. But why is it that throughout the entire process, your company seems to be completely out of the picture?
"I realized that all the companies that want to make their enterprises into a big platform think that they don't care about anything. They just sit there and collect taxes, and others will bear the responsibility.
"No matter what kind of platform company it is, the first thing they do is to design the rules to be beneficial to them. They want to clean themselves up. Every time they complain, they say that they have already punished the courier, but the other party wants to complain about the platform itself! At this time, you will say that we are just a platform. The reason why the customers are dissatisfied is because the courier's service is not good enough …
"Now, you have cleaned yourself up. When public opinion sympathizes with the customers, you will kneel and lick the customers, forcing the couriers to their deaths. When public opinion sympathizes with the couriers, you will kneel and lick the couriers to their deaths. You will even deliberately guide public opinion to develop in a direction that is beneficial to you.
"It will always be others who bear the responsibility. It will never be yourself.
"Boss Nie, is there really nothing a listed company with a market value of tens of billions can do other than severely punish the couriers?
"Is it because you can't do it, or you don't want to do it?
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