The courier didn't know what to do.
This was because Nie Yunsheng had left angrily. He didn't care about him at all and didn't tell him what to do.
Although Lu Mingliang's words made Nie Yunsheng very angry and seemed to be on the opposite side, if one thought about it carefully, one could feel that he was on the courier's side.
Nie Yunsheng was so angry that he slammed the table and stood up. However, the courier wasn't angry. Instead, he felt that what Lu Mingliang said made sense.
Therefore, the courier stayed and wanted to hear what Lu Mingliang had to say.
Lu Mingliang said, "Just now, I said that the customer found that the box containing the apples was damaged and the apples were lost, so he complained. That's not a problem. The outlet bought a box of different varieties of apples to compensate the customer. The customer didn't accept it and complained. That's not a problem either.
"But obviously, this isn't a problem with the courier.
"This is because, under such an unreasonable system, the courier can't do anything.
"In order to reduce costs, Sheng Yun Express fired a large number of couriers, so that the number of couriers at each outlet was maintained at the lowest level. Occasionally, when there's a lot of goods, we'll let the couriers work overtime to increase the sorting speed. "
"Therefore, the rotten apples could be because there was a problem during the sorting process, or it could be because of an accident during the transportation process. The customer complained about the unreasonable delivery system. However, according to the rules of Sheng Yun Express, they directly fined the courier who delivered the apples at the last stage. This is obviously unreasonable.
"What can the courier do when he sees a box of rotten apples?
"Many people complain that the courier doesn't deliver the apples to their doorstep. But the problem is that the courier carries hundreds of packages in his truck. Just by throwing them to the courier station, he has to work until eight o 'clock every day. How can he deliver the apples to their doorstep?
"Therefore, in this case, it is indeed a very helpless thing for the courier to be fined. Because the courier simply doesn't have the ability to improve the entire logistics system.
"The real problem is the entire system. Why is it that when there is a problem in the entire logistics process, only the courier at the end is fined? Moreover, not a single cent is given to the customer, and all the money goes into the platform's pocket? Why should the consumers, who have paid the express delivery fee and acted according to the law, be misled and maliciously attacked? "
"Therefore, I think that customers and couriers should understand each other, but such understanding should not be based on the fact that 'customers pinch their noses and bear the poor service quality, and the couriers kneel and beg for mercy without being fined'. Instead, they should recognize that the other party has their own difficulties and that the real crux of the problem lies in the platform.
"If I were at Upwind Logistics, this would never happen."
"First of all, we won't use violence to sort the goods, and we won't damage the boxes. Second, we guarantee the optimal number of people at each station, and we even have a certain amount of redundancy. This is to ensure that the entire logistics system can operate smoothly in the event of an emergency. Lastly, even if such an accident occurs, the platform will come forward to resolve it. It will go through the process of repurchasing the goods for the customer, or compensate the customer at the original price. These are the responsibilities of the platform, and we won't force the courier to take responsibility."
"At this point, the two of you should understand, right? Your enemies are not each other. On the contrary, you are the ones who should stand on the same front. "
The complainant nodded repeatedly. "Yes, that's what I mean!"
"Actually, I've said it before. I'm not targeting the courier, but the platform! I was agitated at that time because I was dissatisfied with the way the platform handled things. In the end, I was maliciously misled, and it became me who was condescending, arrogant, and bullying an ordinary courier!
"I've been scolded so badly these past two days. I'm so angry! However, no matter how I explain, many people presume that I'm a mean and cold-blooded person. I'm really speechless! "
The courier lowered his head and said guiltily, "I'm sorry, actually, I'm at fault too. I was afraid that I would be fined, so I knelt down in a moment of desperation. I didn't expect it to become a moral blackmail. I didn't expect it to bring you so much trouble …"
Lu Mingliang smiled. "It's alright, the misunderstanding has been cleared up.
"Courier, you don't have to worry about losing your job. Come to Upwind Logistics, we're expanding our business. We welcome you to join us!
"I'll also advertise here. Regardless of whether you're a courier or a customer, you're all welcome to Upwind Logistics! We're expanding our business, and we'll soon expand our business to all the second- and third-tier cities, all over the country!
"On this basis, we promise two things: First, we'll try our best to provide equal service in all regions. Second, within ten years, we'll continue to subsidize delivery fees, and we won't increase the price!
"Alright, let's shake hands and take a photo. That way, we can put this matter behind us."
The complainant and the courier shook hands warmly, while Lu Mingliang put his hand on it. All three of them smiled.
"Click", and the image froze.
…
At the same time, the public opinion on the Internet exploded.
From the live-stream to the major forums, everyone was talking about it!
The main thing was that this incident had a great effect on the show!
At the beginning, when everyone heard that Nie Yunsheng had stepped forward to mediate, it had already attracted a lot of attention.
After all, the "Shengyun Courier Kneeling Incident" was a hot topic recently. It had been on the hot search list for a long time, and many people sympathized with the courier. There was a lot of discussion on the Internet.
The courier and the complainant met again, and it was a live-stream. Many people were paying attention to the follow-up of this incident.
Among them, some people were more sinister and wanted to take this opportunity to scold the complainant. There were also some fake reviewers who added fuel to the fire for publicity. After all, this was a good opportunity for Shengyun Courier to wash away the negative public opinion. It was Nie Yunsheng's moment of glory.
This caused the live-stream to be very popular right from the start.
However, after the live-stream started, the script was beyond everyone's expectations!
They did not expect the person who came with the complainant to be the person-in-charge of Upwind Logistics, Lu Mingliang. They did not expect that this meeting was not to mediate the conflict between the courier and the complainant, but to become a battlefield of public opinion between Shengyun Courier and Upwind Logistics!
Both parties engaged in a fierce battle of words, and neither side gave way.
Many viewers felt like they were sitting on the fence. One moment, they felt that Shengyun Courier's words were very reasonable. The next moment, they felt that Lu Mingliang's words were very reasonable. They felt like they were watching a debate.
However, in the end, Lu Mingliang won.
That was because Lu Mingliang had directly dismantled Nie Yunsheng's tricks. He had directly stripped him of his underwear!
To the audience, if they still did not understand what Lu Mingliang had said at this point, it would be a little too much.
Many viewers also came to their senses. They were swayed by their emotions and were used by Shengyun Corporation. Now, they had become the perpetrators.
In the end, Nie Yunsheng was so angry that he slammed the table and stood up. After saying a few harsh words that were not scary, he left. The winner between the two parties was actually very clear.
What was more interesting was that after Lu Mingliang won, he helped Shengyun Corporation to resolve the conflict between the courier and the complainant!
What's more, he did not resolve the conflict by covering it up. Instead, he completely exposed the conflict and placed it on the table so that both parties would be convinced to resolve it.
The stage that Nie Yunsheng had originally arranged for himself had become Lu Mingliang's one-man show!
Lu Mingliang went to the meeting alone and fought one against three heroically. He had the charm of Boss Pei.
Not only that, but Lu Mingliang's words were also worth the netizens to carefully read and reflect on.
"The conflict between the courier and the customer should actually be the conflict between the customer and the platform, the platform and the courier. However, the platform deliberately portrayed itself as a middleman that did not have to bear any responsibility. It directed the conflict to the customer and the courier. That's why this farce happened!" "Indeed, if Lu Mingliang did not appear, we could roughly guess what would happen today.
"Indeed, if Lu Mingliang hadn't appeared, we could roughly guess what would have happened today. The complainants would have no choice but to express their understanding of the courier brother because of the pressure from the public. In the future, complainants would have to think twice before making a complaint. Many times, they would choose to swallow their anger. Hence, the customers would have to pinch their noses and accept worse service. The courier brother's situation would not improve at all. He would still be fined.
"Fortunately, Upwind Logistics is here!"
"As for the delivery, what he said makes sense. The reason why Shengyun Express delivers slowly is that they pursue profits and reduce the number of couriers. That's why the service can never be improved! Are they poor? Of course not. The profits are so high. They just don't want to do it! "
"The same logic applies to the community courier stations. The key is not whether to deliver to the customer's doorstep. The key is whether to give the customer a choice! If I allow you not to deliver to the customer's doorstep, you can place the courier stations and give me a discount on the delivery fees. If I ask you to deliver to the customer's doorstep, you have to deliver to the customer's doorstep! Now, Shengyun Express is indiscriminately throwing everything at the courier stations and ignoring the customer's request to deliver to the customer's doorstep. Isn't this bullying the customer? "
"The part about the cheap delivery fees is quite well said. The cheap delivery fees are because our country's infrastructure is developed. The labor costs are low, and the demand for delivery is high. A few hundred deliveries can be packed into a truck, which can greatly reduce the cost. This is not the credit of Shengyun Express! Not only that, Shengyun Express can further reduce the labor costs by not giving the couriers the five insurances and one housing fund. They can still make profits under this model. Then, they use the cheap delivery fees as an excuse to force the customer to accept the fact that the service is poor. They are simply shameless! "
"That's enough. From today onwards, I will unconditionally support Upwind Logistics! In the future, everything that can be delivered by Upwind Logistics will be delivered by Upwind Logistics! "
"I hope that all the couriers can open their eyes and vote with their feet! If all the delivery companies were the same, it would be the same no matter where they went. Then, there would be no other way. However, Upwind Logistics is obviously much better than other delivery companies. Why would they want to suffer at other companies? "
"That's right! Vote with your feet and support Upwind Logistics! "
"Speaking of which, this Lu Mingliang is really daring. Will Upwind Logistics keep its promise and not increase delivery fees for ten years?"
"I believe him because I believe in Boss Pei!"
"However, Tengda's organizational structure is quite ruthless. Lu Mingliang is the head of Upwind Logistics and the person directly in charge. Yet, he only receives a bonus? Does it have nothing to do with him whether he earns money or not? This … no wonder Lu Mingliang feels completely different from Nie Yunsheng even though they are both higher-ups! "
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