"Is there a simpler way?" Ma Yun asked.
"Yes!" The supervisor nodded. "In fact, there is no problem with our program. It's just that there is a problem with this new patch. So, we just need to delete this patch from the system. Then, everything will be fine. All the problems will be solved! "
"Delete this patch?" Ma Yun was stunned. "Will this cause a risk to the entire system?"
"No, this patch is actually an independent detection software. Although it is integrated into the system file, it is essentially independent. Deleting it will not have any impact on the system, let alone destroy the stability!" The technical supervisor said.
"How long will it take?" Ma Yun asked again.
"Two hours!" The supervisor raised two fingers and said, "To put it simply, we only need to issue an announcement to guide users to the corresponding folder and patch program, and then delete them!"
"If it's more complicated, we can make a fool's package and let the customers download it. Then, double-click it and click a few confirmation pop-ups. This fool's package will automatically delete the corresponding patch."
"This fool's package is very fast. Two hours is enough!"
"Very good, let's do that!" Ma Yun smiled. "You go and arrange for them to quickly finish this fool's package. Then, post it on our official forum and official download channels so that everyone can download it!"
"Also, you draft an announcement and post it to all users through our QQ system account. Tell them to go to this download address to download the fool's package and solve the crash problem!"
"Yes!"
"Alright, everyone has worked hard for a day. After the Fool's Pack is finished, everyone can get off work and rest!" Ma Yun stretched his back. Everyone was relieved and then went to solve their own problems.
At this time, in Ma Yun's view, this was a very ordinary accident. Although the impact of this accident was not small, and many people in the technical department had dark circles under their eyes.
But this was indeed a small problem. After all, this was something that could be solved by a fool's package. Ma Yun could never imagine that this would be the first hard battle in his life, and it would be recorded in the history of the Internet.
History called the Soft Q War.
— — —
"I wonder what kind of expression these stupid Huaxia people will have when they see our gifts!" At the same time, in Microsoft's technical department, a few engineers are having a discussion.
"No, they still don't know there's a problem. Their customer service is still sleeping!" Another person said with a laugh.
"Even if they discover the problem, they will never think that the bug is hidden in our patch."
"Moreover, we'll need at least a week to discover the problem! How can they be as fast as us? "another engineer said.
"That's right. Why don't we make a bet? I bet 100 USD that these Hua Xia people won't be able to figure out where the problem is in less than half a month!" The original engineer laughed.
"No, I'll bet with you, but I bet they won't find us until a month later!" Another engineer immediately agreed.
"Hahaha!" All the engineers burst into laughter.
These engineers are not wrong. In the United States and Microsoft, finding the problem in less than a week is a difficult task.
First, the problem will not be reported to the engineers. It will be reported to the customer service department.
When Microsoft's customer service department receives a complaint, they will try to appease the customer. But after the customer hangs up the phone, they will not report the problem to the technical department. Instead, they will record the problem in their own records.
If the customer service department is not in a good mood, it's normal for them not to record the problem.
At the same time, according to Microsoft's practice, the customer service records will be submitted to the customer service department's leader after the day's work. The leader will then check the problems and report the problems to the higher-ups.
The higher-ups will collect the problems and report them to the technical department's person-in-charge during a meeting twice a week.
Just this step alone, if the customer service department is lucky, it will take three days. If the customer service department is unlucky, the problem will be reported to the technical department after a week.
If the problem is reported to the technical department within three days, the technical department's leader will have to send someone to analyze the problem. This will take about a day.
After the problem is resolved, the person in charge will report it to the higher-ups. After the higher-ups approve, the problem will be reported to the relevant engineers in the technical department for them to solve the problem.
However, due to the large number of tasks piled up in the hands of many engineers, once these problems fell into the hands of an engineer, it would take a few days for the engineer to truly examine the problem and think of a solution to solve it.
If it is a small problem and the engineers can solve it themselves, they will report it to their leader. After approval, the problem will be added to the patch.
If the engineers couldn't solve the problem by themselves, then they would have to wait for one or two days for the technical department's regular meeting. At the meeting, they would also bring up the problem for everyone to discuss and determine the severity of the problem, whether it needed to be solved immediately, and how much effort they needed to put in to solve it.
In any case, with this set of procedures, half a month would be gone. And by the time the problem was truly solved, a month would be too fast.
Before 2008, Hua Xia's rise in the internet industry, all internet companies are like this. If a problem can be solved within a month, it will be considered a good company. It is normal for companies to drag on for a year or even throw the problem into the trash can.
After all, ignoring the problem is the fastest, easiest, and most cost-effective way to solve the problem.
This is not an exaggeration. It is normal for companies to have this problem. It is also a problem that all big companies will have. It is unavoidable.
That's why these Microsoft engineers are so confident that they can solve the problem within a month. They had overestimated Hua Xia.
"Then let's make another bet. Let's see how they will solve our gift after they discover the problem!" An engineer felt that one bet is not enough and wants to make a second bet.
"Then it will take longer. They will need at least half a year to solve the problem!" An engineer immediately replied.
"No. I think it will take more than half a year. After all, we had designed the problem based on their low-level software. If they want to solve the problem, they will need to change more than half of the software, and it will involve more than 20 languages. They will need at least half a year to solve the problem!"
"That's right. After half a year, they will solve the problem and change to a new network protocol. We only need to write a new patch, and QQ will be sent to God! Hahahaha! "
All the engineers laughed when they heard this.
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