"Everyone, don't you think this is very strange?" Ma Yun was indeed Ma Yun. After being awakened by this phone call, he immediately realized that something was wrong.
"Our QQ version is the same all over the world. Logically speaking, the QQ of the world should have fallen into a bug at the same time. And the ratio of complaints all over the world should be different according to the number of users in each country. "
"But Hua Xia clearly has 12% of our users, but the final ratio of complaints only accounts for 0.72%. This gap can be said to be very small. What is the reason? Everyone, brainstorm! "Ma Yun said.
"Could it be that we Hua Xia people are more afraid of trouble, and are unwilling to complain to the official website when there is a problem?" Someone said.
"That's impossible. I have a neighbor next door who actually went to the neighborhood committee to complain more than ten times just because the sound of cutting vegetables was a little too loud. The people in the neighborhood committee were going crazy! It's not that we Hua Xia people don't complain. On the contrary, they are the most active in complaining! "Someone immediately retorted.
"That's right. In fact, looking at the ratio of complaints before, the ratio of complaints from Hua Xia was about 13% when there was a problem before, which is basically the same as the 12% of users. But this time, it's only 0.72%. This is really too strange, so there's only one explanation, and that's our Chinese QQ program doesn't have many problems. At least, it's far less than other countries! "
"Get the people in the customer service department to call our customers immediately and do a customer survey. At least 1000 samples!" Ma Yun immediately ordered his secretary.
"Everyone, let's not talk about the customer survey results first. Assuming that our conjecture is true, Hua Xia's QQ rarely crashes, then what is the reason for such a problem?" Ma Yun asked.
"Then there is only the problem of the language and the network protocol!" The technical director said, "The QQ version is almost the same all over the world. It's only because the languages in each country are different, so the language used is also different. This is the most likely place for problems to occur."
"Next is the network protocol, but this gap is actually not that big, because now most of the network protocols in the world are the same. Only a few regions are different, so it can almost be ignored!"
"Then focus on screening the QQ programs of each country for me, especially the language programs. I don't believe that I can't find any problems with them after going through them more than ten times!" Ma Yun shouted loudly. He felt that he had discovered the problem. The bug must be in the language.
In the end, another hour passed and the bug was still not found. However, the results of the emergency customer service investigation were out. Just as they had guessed before, among the 1000 users who called to investigate, only 7 people had a crash problem. The other 993 people's QQ was very normal and there were no problems.
The problem could almost be locked onto the QQ of different countries.
However, this made it even more difficult for people to understand. In terms of language, they had already screened it more than ten times, and there were no problems. This was almost no problem.
Therefore, unless the QQ program in every language could be screened from beginning to end, problems would continue to be found.
But now, QQ had more than 20 different language versions. If all of them had to be screened, the engineers could already imagine themselves not being able to go home for three or four days.
"Everyone, work hard and hold on for another 12 hours! I will be here with you all the time! "Sure enough, Ma Yun chose to continue the screening, and it was another 12 hours.
Hearing this, many programmers and engineers on the scene directly collapsed on the spot.
"Check, check, check. After so many times, there is no problem. What is there to check? Maybe it's not our problem!" An engineer couldn't help but complain.
This was just a very common complaint, and almost everyone was complaining. However, what the engineer didn't expect was that in the next second, Ma Yun directly rushed in front of him and questioned sternly, "What did you just say? Say it again!! "
"Chairman, I don't dare. I didn't say anything!" The engineer was frightened and quickly denied.
"No, you repeat it to me immediately!" Ma Yun said again, but seeing the frightened look of the engineer, he added, "I'm not interested in you. Your sentence is very important. I want to hear it again!"
"What do you mean you're not interested in me?" The engineer complained in his heart, but he also understood that Ma Yun was really not interested in him, so he honestly repeated what he just said.
"Do you remember what your friend said on the phone just now?" Ma Yun asked the engineer who had made the call earlier.
"Yes!" The engineer quickly said.
"He said that his computer was newly bought, and it was a newly installed system, right?" Ma Yun asked quickly.
"Yes!" The engineer quickly nodded.
"I understand!" Ma Yun licked his lips and then ordered, "You don't have to check the program bugs anymore. Find a way to figure out the configuration of all the computers that have problems. Figure out the model of each component and then summarize it to see if there is a hardware problem that will conflict with our program!"
"Yes!" The engineers said at the same time, and at the same time, they were a little ashamed. They didn't think that a hardware conflict could lead to a software crash.
Of course, these engineers couldn't be blamed for not thinking about it. After all, this kind of situation rarely happened, and it rarely happened on a large scale. After all, there was no hardware that could be replaced with more than one million computers in a day.
"Also, you guys go and check the system! And the system version! " Ma Yun rubbed his temples and said, "Maybe Microsoft's system update caused our program to crash. It is possible!"
"Yes!" The engineers agreed, but deep down, they didn't think so. Unless Microsoft's system had an iteration, and there was a change in the system's foundation, it was impossible for such a problem to occur.
If there really was such a problem, it shouldn't be just QQ that had such a problem. Many software should have the same problem.
It was troublesome to collect the data. Ma Yun waited until the next morning to get a report from his subordinate.
The first time Ma Yun saw this report, he eliminated the hardware problem.
According to the report, there were all kinds of PC hardware problems. There were all kinds of brands and models, and most of them were old and had been released four to five years ago.
So, the possibility of the hardware problem was completely eliminated. If not, the same problem would have occurred long ago. It would not have waited until now.
When Ma Yun saw the system's problem, he couldn't help but be shocked. Compared to the mess in the hardware, the system's investigation results were quite clean.
This was because there were only two versions of the system that had the problem.
One was Windows 95, and version number was 4.50.02.
The other was Windows 98, and version number was: 4.10.03.
These two versions were the latest versions of the Windows system. The former was released five days ago, and the latter was released the day before yesterday. Both were the latest versions.
Windows 95 was currently the most used operating system in the market, and Windows 98 was the latest version released in June this year.
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