"Xiao Yu, I have a few things that I don't understand."
"Dad, what is it?"
"What you said just now was very good, but some of the employees are not very hardworking. Do you have any ideas? Of course, they are not lazy, but they will not be fired. What I am referring to is whether there is a way to motivate them to work hard. "
"Yes, more pay for more work."
Chen Yu said, "We can adopt a more pay system. That is, the more work you do, the more pay you will get. We can customize a more standardized process. For example, how much does it cost to clear a table, how much does it cost to set the tableware on the table, how much does it cost to prepare the dishes for the customers, how much does it cost to move the goods … "
"Will this be too troublesome? It will be troublesome to calculate the pay."
"It is not troublesome. We can make various small cards with the words' clear the table 'written on them. Every time we clear a table, the employees will take a small card with the words' clear the table 'written on it. Every time we clear a table, the employees will take a small card with the words' clear the table 'written on it. Every time we clear a pot, we will know how much we have earned today."
"What if someone fakes it?"
"It is possible to fake it, but it is easy to be discovered. This is because everyone will hand in a small card. For example, how many pots of soup are served today. The sum of the cards handed in by everyone will be the total number of pots of soup for the day. Even if the employees want to fake it, they will not dare to take such a big risk. "
"This is a good idea."
Zhang Wenxiu agreed with the idea of more pay for more work. She said, "When we open a hotpot restaurant in Gan City, some of the employees are more hardworking, and some of them are just muddling along. If we say too much, it will hurt their self-esteem. Once this system is out, no matter what you do, others will do it if you don't. "
"Yes, some people will even fight to do it."
Chen Yu nodded.
He did not come up with this idea casually.
In his previous life, Chen Yu had a classmate who worked in Haidilao. The salary system was like this.
The supervisor will not force you to work hard. If you want to earn money, you will naturally work harder.
If you want to earn more money, you will work harder.
Therefore.
In Haidilao, the average employee's salary was 4,000 RMB, but some could get 10,000 RMB.
This is what you do and work hard.
"I think so too."
Chen Simian agreed, but he continued to ask, "Then how can we improve their service?"
Through Chen Yu's "more work, more pay" mechanism, he had solved the problem of how much money he earned based on the amount of work he did.
But this service was different from work.
Work was hard, service was soft, and there were even some things that couldn't be seen.
For example, when pouring tea for a customer, not only would he pour tea for the customer at the beginning, but he would also pour tea for the customer at the right time after the customer finished drinking. This kind of service and work were two different things. It was useless to simply use the mechanism of more work, more pay.
"It's easy to improve the service level of employees. We can start from two aspects. First of all, we must do a good job of training the new employees before they start working. "
"That makes sense. Training is very important."
Chen Simian and Zhang Wenxiu both nodded.
Although there was training in Gan City, most of it was to teach the employees how to work.
However, there were more services needed in a big city, and his parents agreed.
"Secondly, it's different from 'More Rewards for More Hard Work'. This one is for backstage employees."
"Backstage? Are the people in the kitchen?"
"Yes, we can divide our employees into two groups. One group is responsible for backstage, which is to prepare ingredients, the bottom of the pot, and so on. The other group is responsible for the front desk. These employees are responsible for serving customers. If the customers need anything, they will be the first to solve it. The front desk will implement a hierarchical system for employees. Level 3 employees will be responsible for four tables, level 2 employees will be responsible for seven tables, and level 1 employees will be responsible for ten tables. The salary of the front desk employees depends on how many people they serve. "
"In other words, employees who serve more tables will be paid more."
"Yes."
Chen Yu nodded. "So, on the other hand, this will also force the employees to serve well. Because you serve well, you may be promoted to a higher level employee and receive a higher salary."
"Good, that's great. This will also form a competitive mechanism, so that everyone can serve their customers better. "
His parents nodded from time to time, and then asked, "What else?"
"What else …"
Chen Yu smiled bitterly. "Also, wait for me to come."
"Uh, that's all."
"Dad, Mom, I'm not a monster. I've already said a lot. Besides, although it's easy to say, it's not easy to do it. "
"It's indeed not easy."
Chen Simian thought carefully about the service Chen Yu mentioned before, as well as the mechanism of more work, more pay … and so on.
If they really did it well, they could at least establish a foothold in Shencheng, even if they couldn't open branches all over the country.
"Okay, we'll study it carefully in the next few days."
"Okay, Dad, Mom, I won't accompany you. I'm going back to school."
Chen Yu was actually a theorist about how to run a hot pot restaurant.
He had never really run a hot pot restaurant before.
However, he believed that this extremely advanced concept from his previous life would be a great inspiration for his parents.
As for how it would turn out, he would see when the time came.
…
"Boss Chen, is it convenient for you to pick up the phone?"
"Why not? What's the matter?"
"I'm afraid to disturb Boss Chen's study. But today is the weekend, so I don't think I'll disturb you. Then, I'll prepare to report to you about the recent work. "
"Zou Tao, when did you become so long-winded?"
On the way back to school, Chen Yu received a call from Zou Tao.
"Boss Chen, the gaming department has been operating according to plan. Fantasy Journey to the West has already started an internal closed beta test."
"How did the test go?"
"Wu Yunyang's technology is very good. He perfectly solved the various flaws of the Wind Spirit Engine. Xu Bo also has a very deep understanding of turn-based online games. During the closed beta test, the general reaction was that it was more playable than Journey to the West. "
"If that's the case, then we'll push it to the market as planned."
"Boss Chen, the game side is fine. I'm mainly worried about NetEase."
"NetEase?"
Chen Yu was a bit confused.
"Boss Chen, I know that you have a good relationship with NetEase's CEO Ding, but in business competition, relationships are not important. Although Fantasy Journey to the West is not the same as Journey to the West, there are still many similarities. Xu Bo and Wu Yunyang were both poached from NetEase. I'm worried that NetEase will attack us. "
"You've thought about it quite thoroughly."
Although Chen Yu had handed the Fantasy Journey to the West project to Xu Bo and Wu Yunyang, it was only research and development. If a game was well developed, people would play it as soon as it was released. There were too many things to do from research and development to release to official operations. Therefore, although Zou Tao was not involved in the Fantasy Journey to the West project, as the head of the gaming department, he had the authority to manage it.
This was something that Chen Yu had arranged beforehand.
Chen Yu nodded. "After all, it's a turn-based online game. Once Fantasy Journey to the West is released, it will directly threaten Journey to the West. It's normal for them to try something. Pay close attention to NetEase's movements. If they attack us, we'll just retaliate. "
"Will it affect your relationship with CEO Ding?"
"It's fine. Friendship is friendship, business is business."
Chen Yu saw it clearly.
Even after fighting with Penguin for so long, Chen Yu did not have many thoughts about Brother Ma.
To be honest, he still admired Brother Ma.
If it wasn't for Chen Yu's advanced ideas and vision, it would have been hard to say who would win the instant messaging game.
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