"You call this good service?"
Chen Yu smiled and said, "Mom, although there are many waiters in the restaurant, they don't have any other services except for serving soup and dishes. For example, can they pour tea for the customers? "
"Well, the tea is ready on the table. The customers will pour it for themselves."
"You see, mom, this is not good service."
"It's not that the service is not good. It's the same in other restaurants."
Chen Yu said, "Mom, because other restaurants are the same, we have to be different from them. This is our advantage."
"I kind of understand."
Chen Simian, who was sitting at the side, said, "Xiao Yu, you are saying that if the service is more considerate, then we can rely on the service to be more competitive."
"Yes."
Nodding, Chen Yu said, "Dad is right. Competing with others in terms of taste isn't our forte. Moreover, things like taste are truly difficult to evaluate. If you say that his food is delicious, and I say that mine is delicious, it's difficult to set a standard. However, if our service is better than others, it will bring real feelings to the customers. Even if they finish eating, they will still remember our good service and recommend others to experience it. "
"Now that you mention it, I understand a little."
Zhang Wenxiu thought for a while and said, "It means that when the customers come, we will help them pour tea and water, take the initiative to add soup, and tell them where the seasonings are."
"Yes, and no."
Chen Yu nodded, but then shook his head.
"Xiao Yu, look at you. What do you mean by yes, and what do you mean by no."
"Helping the customers pour tea and water, taking the initiative to add soup, and taking the initiative to tell the customers where the seasonings are. Other than these, we have to satisfy the customers' needs as much as possible. "
"Satisfy the customers' needs as much as possible? What do you mean?"
"Let's make an example. What if a guest brings a child?"
"So what if he brings a child? Can't a child eat hot pot?"
"Mom, you've misunderstood what I meant. I mean, if the customer brings a child to eat hot pot, will it be inconvenient? "
"That's true."
"Then can we help them solve this inconvenience? For example, we can provide children's chairs for the customers with children."
"Hey, Xiao Yu, that's a good idea."
Chen Simian clapped his hands. He felt that this was a highlight.
"Not only children's chairs, but children also like to eat hot pot. But it's inconvenient for children to use adult bowls and chopsticks. What should we do?"
"I know. Prepare children's bowls and chopsticks for him.
Zhang Wenxiu said.
"Mom, you're right..."
Chen Yu gave his mother a thumbs up.
"Okay, I'll train the staff in the evening."
"Mom, wait a minute. The service I just mentioned is only a small part of it. If we really want to provide good service, we have to draw inferences about other cases and provide better service to different customers. "
After saying so, Chen Yu gave another example. "Just like going to the bathroom."
"Xiao Yu, I know. We will tell him where the washroom is."
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"Pfft …"
Chen Yu was amused by his father, Chen Simian. But he still said, "Of course, the toilet paper must be prepared in the bathroom. But when the customer comes out of the bathroom, do they need to wash their hands?"
"Of course."
"Then we'll send someone there to tell them where to wash their hands."
"There's no need. They can wash their hands themselves."
"They can wash their hands themselves. If we can remind them, they will feel that our service is very good."
"That's true."
"After washing their hands, we can also provide them with paper towels to dry the water droplets on their hands."
"That's also necessary."
Chen Simian was stunned.
He never thought that there were so many ways to go to the bathroom.
"I understand now. Our service is to treat the customer as God."
"Dad, the customer is God. It's just that many businesses don't do it. The catering industry is actually a service industry. As long as the service is good, we don't have to worry about customers. Only by providing good service can we spread our brand of hot pot beauty. "
Of course, this was not what Chen Yu thought.
He knew so much because he had eaten Haidilao countless times in his previous life.
To be honest, the taste of Haidilao was not very good. Not only was it not good, but Chen Yu also felt that the taste was not as good as a lot of other hot pot restaurants. But Chen Yu liked to go to Haidilao. Similarly, other hot pot lovers also liked to eat Haidilao. As for why, the answer was also because of the service.
In Haidilao, one could really feel the same as eating in a five-star restaurant.
:
:
It was even more intense than eating in a five-star restaurant.
The spirit of Haidilao was that there was no best service, only better service.
Countless detailed services that one could not imagine were born in Haidilao.
Of course, some large five-star hotels also had such services. But these five-star hotels might not be frequented by ordinary people. But in Haidilao, ordinary people could also feel the God-like enjoyment.
It was also because of the service that Haidilao, which only served hot pot in his previous life, was listed and had a market value of more than 100 billion.
The market value of hot pot was more than 100 billion. Just thinking about it was scary.
When compared to Haidilao, those high-tech companies would be embarrassed.
Haidilao did not have any technology, and they would beat you.
Of course, this was not the way to compare. But the concept of extreme service was deeply rooted in people's hearts.
Customers will not keep coming to your restaurant just because your hot pot is delicious.
But customers will definitely become your loyal customers because of your good service.
"Oh my God, Xiao Yu, how did you think of all these?"
"This … …"
Chen Yu rolled his eyes and said, "Dad, don't you see what major I'm studying now? I'm studying economics and management. Economics and management are involved in this. I'm just taking out the things in the textbook and using them flexibly."
"Really?"
Chen Simian was still doubtful. He thought for a while and said: "But Xiao Yu, if you want to talk about this kind of service, it might be difficult."
"It is indeed difficult. This kind of service is not just for show. Our hot pot restaurant also needs to work on its internal management. First of all, we need to make changes to the current salary and benefits. The employee's benefits will be graded. As long as they do well, they will be promoted to Level 2 employees. If Level 2 employees perform well, they will be promoted to Level 1 employees. Level 1 employees will not only have a better base salary, but their commission will also be higher. At the same time, the entire salary must be 50% higher than other similar restaurants … … "
"Wait, Xiao Yu. Let me take a note."
Chen Yu took a sip of water when his father was taking a note. Then he continued: "This commission refers to the level of service provided by the employees. The better the service provided by the employees, the higher the commission."
"In addition, we will try to recruit the best employees. We will not just take anyone who has no job on the streets. All employees must wear work clothes. We can customize the work clothes. New employees must undergo training before they start work. The first position of the training will start from the washroom … … "
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