"General Manager Feng, where did you get all these ideas from? From what you said, it seems that the hotel services are not bad. Even if it is not as good as a five-star hotel, other than the layout, it should not be too far off. "
"You had stayed in those five-star hotels before. The place is bigger, and there is only a suite. What else is there? To put it bluntly, this hotel was just a place to sleep. We just need to provide quality service in this area. "
"After we expand this hotel, we will be able to purchase consumables at a cheaper price, and the management cost will also be lowered. This hotel is more cost-effective than our previous hotels." Zong Qingxian laughed.
"That's right. But we still need to add something to the rooms. Hmmm … you can call Masao Kameda later. He will tell you what to add to the rooms. Remember, these are all charged, and it will be more expensive than outside. It's just like how selling things on the train is more expensive because the items are delivered to you. "
Feng Yu thought for a while. The hotel must have some consumables like condoms. Japan's hotels had developed faster than the US in this aspect.
"Oh, although the hotel does not have a restaurant, what if the guests are hungry at night?"
"Don't we have instant noodles at the lobby counter?" Zong Qingxian was surprised. Feng Yu was the one who said that they do not want a restaurant.
Feng Yu shook his head. "It's late at night. How can we let them go downstairs to buy groceries? Even if there is an elevator, it will be inconvenient for them. Sometimes, they will only feel hungry after taking a shower. That's why there must be some food in the rooms. For example, Wahaha instant noodles, Tai Hua ham, pickled vegetables, etc. Also, the rooms can have our Wahaha's purified water, beverages, beer, etc. All these must be marked with price tags. This will let the guests know that there is a need to pay. "
In the past, some of the hotels under Feng Yu Group had these services. But most of the hotels did not have these services. These services were set up by the people in charge of the hotels themselves. Zong Qingxian thought for a while. This was a good idea. This will give Wahaha another sales channel. Although it was not a big channel, it was better than nothing.
"There must be an electric kettle in the rooms. It must be the automatic Wind and rain kettle. All rooms must be air-conditioned … "
"Wait a minute. General Manager Feng, all the rooms must be air-conditioned. How many would that be? There's no need for that, is there? "
"No, this can show off our hotel's facilities, just like a TV. If there was no TV, it must be a small hotel. The current hotels were equipped with ordinary small air conditioners. In the future, when the new hotels were built, they could use central air conditioners. Things like the room has hot water 24 hours a day, and the bed is clean and tidy … all of these should be taken care of. "
"Okay, General Manager Feng, I'll sort out these requirements later and make them into the hotel service standards of our Yuelai Inn."
"It's not just the service standards of the Yuelai Inn. We want to achieve the service standards of an express hotel!"
Zong Qingxian was a little speechless. Express hotels also need to set standards? Industry standards?
Seeing Zong Qingxian's disdainful expression, Feng Yu decided to give Zong Qingxian a lesson. Don't tell me you won't listen to me now that you've grown up?
"Old Zhong, think about it. How are the levels of a company divided?"
"Isn't it based on scale? Then is it based on market value? "
Feng Yu shook his head. "No. The first-class companies set the standards. It's just like Wind & Rain Electronics' DVD industry standards. Everyone who manufactures DVDs must follow our standards. They can only improve when we tell them to. This is the position of the boss. Just like our Tai Hua Supermarket Group. Our retail prices are the cost standards for all the manufacturing companies. Those whose cost is higher than our retail prices will be eliminated. That's why we can achieve the highest standard. "
"Only second-tier companies will focus on their brands. Just like Songjiang Motors and Wahaha. Others only recognize their brands, but we still have to follow their standards. But our competitors can introduce new brands. Lenovo Group, Jianlibao, etc., are all like this. "
"Third-tier companies sell their products and services. For example, XX TV can provide after-sales service. What does that mean? That means their TVs are easily damaged. If the TVs are not damaged easily, why would they need after-sales service? Some of their products are not branded, but they are still selling well. These types of companies are not able to withstand the risks in the industry. "
"Fourth-tier companies are the worst type. They sell their products based on their prices. That means they are using cheap products to enter the market, and they need lots of cheap labor. The products they produce do not have any technical content, and they do not have any after-sales service. These types of companies are not able to withstand the risks. If one of the raw materials increases in price, their products will not be competitive, and the company might close down. "
"Simply put, the ones who set the standards are the leaders. They are like the CEO of a company. The ones who set the standards are like department managers. They must follow the requirements of the standards. Once the higher-ups change, the industry standards will change, and they will have to adapt. Products and services were equivalent to low-level employees. They would always do what others told them to do. If they were told to go east, they could not go west. The ones who set the prices are like machines. They must be controlled by their employees. When you are fast, you can make money. But one day, you will not be able to do it fast enough. You might be eliminated! "
"Now, do you think we should set the standards for our hotels? We must set the service standards, pricing standards, space layout standards, etc., and let others imitate us. This way, we can maintain our leading edge. We can even raise the standards to prevent other competitors from joining us. Most people who want to set up an express hotel chain will not be able to invest so much money in one go. Just the fact that every room has a TV and air conditioner is enough to stop people from entering! "
Zhong Qingxian nodded thoughtfully. Seems like there are standards in any industry. Since this was the case, they must be the ones setting the standards and not just follow the standards.
"Alright. You can ask Masao Kameda for his opinion on these standards. Japan's hotel industry is developing well, especially the express hotels. Let me remind you to ensure the quality of your staff and the hotel must be clean … Oh, you can also set up some hourly rooms for your guests to rest. "
"Hourly rooms? Rest? "
Feng Yu sighed. These people are too stubborn.
"Think about it. Those near the school will not dare to stay overnight outside the school."
Feng Yu was so direct, and Zong Qingxian finally understood. Feng Yu sighed. When he was at the same age as these students, he did not dare to do this.
But when he thought of his daughter, Zong Qingxian's face changed. He immediately took out his phone. "General Manager Feng, wait a minute. I need to make a call."
As he spoke, he walked out of the office.
Feng Yu shrugged his shoulders and smiled. Look, this is the disadvantage of raising a daughter. They are always afraid that their daughter will be taken by other pigs. It's good to have a son. If he knows how to take care of his daughter, his parents will be happy!
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