However, Meng Guangjun also had her own shortcomings, and they were very big. Her education level was very poor, and she could hardly speak English.
Although Meng Guangjun graduated from high school, she had been in high school before. She only got a total of 100 points in the college entrance examination, and she even got a single-digit score in English.
At that time, Boss Jia, who was in charge of the interview, felt that it was incredible. After all, most of the questions in English were multiple-choice questions. It was easy to get 20 or 30 points by randomly filling in the A, B, C, D, etc. How could she get a single-digit score?
However, Meng Guangjun's voice was indeed very sweet, and she was very smart. She was not stupid, and she knew how to coax people.
In the society at that time, a high school student was much rarer than a college student now, so Meng Guangjun was successfully recruited. However, later on, Meng Guangjun's ability became more and more deficient, and she refused to study. After she got married, she focused on her family. Although she had the reputation of being the best customer service of the Daqian Group, she was still surpassed by the younger generation one after another.
Twenty years had passed, and now it was 2010. Meng Guangjun, who was 38 years old, was still a customer service manager in Da Qian Optical and Electronics. He was in charge of hundreds of customer service. In the entire customer service system, he was just a middle-level employee. His position was not high.
However, Meng Guangjun had long been used to it. After all, her husband was Yi Wenjun, who was now the vice president of the Daqian Group. She was also a level 13 official, and the two children in the family had good academic results. She was content with the status quo. Anyway, now she received more than 20,000 yuan a month and enjoyed the respect of the leaders. She had nothing to ask for, and she just wanted to live a stable life.
Meng Guangjun always had a trace of gratitude to the Daqian Group, so as a customer service manager, she could actually retire from the front line and be responsible for directing the customer service work under her.
However, Meng Guangjun still chose to be responsible for all the customers on the front line, and she was practical and hardworking.
On March 8th, Meng Guangjun was still responsible for the front line without exception, but when she received a customer's complaint, she found that all the customer's complaints were written in English, and Meng Guangjun could not understand them at all.
"Is Xiao Luo here?" Meng Guangjun asked in the internal group, and then Meng Guangjun learned that Xiao Luo had asked for leave today and did not come to work.
This was a little troublesome because Xiao Luo was the only customer service employee under Meng Guangjun who had a good command of English.
Without Xiao Luo, he wouldn't even be able to understand the content of the complaint.
Well, don't question why the customer service doesn't know English. Meng Guangjun is in charge of domestic complaints, and almost all the communication is in Chinese.
In addition, although the Daqian company now required the employees to have a bachelor's degree, customer service was not a high-tech job. There was no need to recruit college students. After all, as long as a college student came in, according to the Daqian's standard, the starting salary would be 6,000 yuan.
On the other hand, the monthly salary of any female customer service worker on the market would not exceed 1,500 yuan, not to mention that it would be cheaper to outsource the customer service.
Therefore, in Meng Guangjun's team, there were basically some customer service staff who didn't understand English like her. The only person who was better at English, Xiao Luo, happened to be absent.
Thus, Meng Guangjun asked someone who had some basic knowledge of English to reply with a simple, "I'm sorry, Wayne..."
"The gist of it is that they are very sorry, but they are unable to provide English services." Meng Guangjun then gave an international customer service email address and asked this person to contact the international customer service!
Originally, this matter was over. The other party could just go to the international customer service.
But unexpectedly, Meng Guangjun soon received a reply email from the other party. This email was filled with a lot of English. Meng Guangjun almost couldn't understand it at all.
However, Meng Guangjun was so angry that her face turned white. Because in this email, there were more than 30 FK. This reply was almost composed of FK.
Although Meng Guangjun's English was not good, she still understood the meaning of FK. Using so many FK in an article, what good meaning could this article have?
So, Meng Guangjun forwarded the email to her husband and asked him to help translate … Although Yi Wenjun also came from a poor background and didn't understand English at the beginning, Yi Wenjun was very smart.
However, Yi Wenjun was a very smart person. Otherwise, she wouldn't have been able to climb all the way to the position of Vice President of the Da Qian Corporation. He took advantage of his free time to recharge his batteries and more or less understood the article.
As a result, after reading it, Yi Wenjun was angry because this article was scolding his wife from the beginning to the end.
The content of the article was too vulgar. He didn't write it all here. Anyway, he scolded very happily. Something like "I have a problem in Hua Xia. Why do I have to go to the international customer service?"
Something like "The customer service doesn't understand English. It's ridiculous."
Something like "English is the world's first language and the best language in the world. The future development of the world's languages is English. English is destined to dominate the world and become the world's public language!"
Something like "Everyone should learn English. People who don't understand English don't even have the qualifications to live in this world."
Something like "Although the Daqian Group may have the highest turnover in the world, its quality is the lowest among the top 500 companies in the world. Because among the top 500 companies in the world, there is no one who doesn't use English to do business."
Finally, it was a personal attack on Meng Guangjun. He said that people who didn't understand English were the negative assets of the Daqian Group. He suggested that the Daqian Group immediately abandon such negative assets and let all the customer service use English to serve customers. Only in this way could the quality and level of a large international company be reflected.
Well, the above statements were actually the only paragraphs in the entire letter that could be taken out for display. The rest of the paragraphs were filled with all kinds of personal attacks, where FK concentrated.
"People nowadays have everything!" Although Yi Wenjun was exploding with anger, there was nothing he could do. Because their profession was customer service, their task was to satisfy the customers. They couldn't refute the customers!
Therefore, Yi Wenjun didn't tell his wife the details of the translation. He just told her not to pay attention to such a person and let him be a one-man show. After a long time, he would feel bored and go home to find his own mother.
Meng Guangjun felt that it was very reasonable, so he directly ignored it. After replying, "I'm very sorry, your complaint is being handled. English service is still recommended to find international customers." After that, he directly ignored it.
After that, the other party sent a few more letters, but Meng Guangjun dealt with them in the same way. After a long time, the other party stopped replying. It seemed that this matter was over.
However, on the contrary, on March 15, 2010, Hua Xia's old website published an article called "Refused to reply. Why is the quality of the world's number one company so far from the number one?"
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