The explosion of the HX2 cell phone battery quickly spread on the Internet. Many media outlets reposted it and caused a heated discussion among netizens.
Surging News: "Netizens revealed that the latest hot Hongxin HX2 cell phone battery explosion incident. Hongxin Cell Phone responded that they are investigating."
Penguin News: "The first HX2 cell phone battery explosion incident. The victim suffered multiple injuries. The cause has not been identified!"
Home of Cell Phones: "The HX2 cell phone battery also exploded? Are lithium-air batteries really safe? "
Headline: "The HX2 cell phone battery explosion incident has attracted the attention of the relevant departments. They are preparing to intervene and investigate!"
Phoenix News: "Another cell phone exploded. This time it's because of the battery?"
…
Hongxin Electronics. Seeing this news, Lu Zixin was immediately angry. He called Yao Li and asked, "What's going on? Is there a substandard product? "
Yao Li also frowned deeply. When this incident happened, he received the news and was suddenly in a mess. He knew that if this matter was true, then the reputation of Hongxin cell phone and Kun Peng battery would be ruined!
The company had invested at least a billion in these projects. There must not be any mistakes! But now, such news broke out on the Internet, which made him restless.
"General Lu!" Yao Li took a deep breath and said, "We still don't know the cause of this incident. The company has urgently sent people to contact the informant and investigate the matter. In addition, the public relations department is also working hard to deal with the related news. "
"I'm asking about the battery!" Lu Zixin said sternly. There was a kind of majesty between his eyebrows, which made Yao Li shocked. General Lu rarely lost his temper, but today it seemed that he was really in a bad mood.
He quickly said, "I can guarantee that all lithium-air batteries from the battery factory have no problems at all! They are absolutely in compliance with the safety standards! "
"And there are many factors that cause the battery explosion. It's very likely that the battery explosion was caused by the user's own improper operation."
"I have to go to the factory now to investigate the production quality inspection for more than a month."
After listening to him, Lu Zixin eased his mood and said, "Just ask Zhang Qiang to come here."
"Got it." Yao Li went out to do it.
A few hours later, industrial robot RI-8901, Zhang Qiang, arrived at Lu Zixin's office. He still had a cold expression on his face. When he saw Lu Zixin, he took the initiative to greet him. "General Lu, Zhang Qiang is here to report."
"Zhang Qiang, you have been in the battery factory all this time. Let me ask you, has the battery left the factory truly undergone a complete inspection? Will there be any safety issues in its performance and structure? "Lu Zixin asked. The industrial robot was completely obedient to him and would not lie.
Zhang Qiang said, "All lithium-air batteries have been tested. There is absolutely no problem before leaving the factory."
Lu Zixin asked, "What do you think about the battery explosion?"
Zhang Qiang replied, "There are many factors that cause the battery to explode. No matter how good the lithium-air battery was, it was only a battery. It's normal for there to be an explosion if there's an ultra-high temperature burn or some other accident. "
"Yes." When he said this, Lu Zixin was relieved. There was a high possibility that the battery explosion was caused by the user's improper operation. As long as the investigation was done, the problem could be solved.
Hongxin Company was urgently dealing with this accident. They sent people to contact the informant, but the other party did not respond at all.
What made Lu Zixin feel even more uneasy was that although the company's public relations department had been working hard, there were still repeated reports on the Internet from time to time.
The next day, not only did Hongxin Company not contact the informant, but the netizen named "Lao Xiong" said again, "It's been 24 hours, and Hongxin still hasn't given me an explanation."
"But I won't give up! The rights of consumers can't be infringed. I'm going to sue Hongxin Electronics. Are there any kind friends who can provide legal aid? "
Hearing him say this, the netizens were even more indignant.
"Hongxin Electronics, you guys are too shameless. You're not responsible for this? "
"Sue them, I support you!"
"Everyone, support me. Zhengfan Law Firm is willing to provide legal aid for this gentleman for free!"
"Why can HX2 be sold on the Internet? This product should be banned from sale! Take it all back! "
"After seeing your situation, I've already returned the HX2 I ordered. The performance is good, but it's not as good as the safety. "
…
Soon, Hongxin officials responded, "After understanding the netizen's situation, Hongxin officials have been trying to contact this gentleman to investigate the cause of the accident. However, this gentleman did not respond. Instead, he continued to denounce us. "
"I suggest that everyone look at this matter rationally. If it's our responsibility, we'll take responsibility. However, if someone is spreading rumors, we'll use legal means. "
Hongxin officials' response made everyone skeptical. However, the netizen continued to post on Weibo, "Hongxin didn't contact me at all. They're only saying this because they're afraid!"
Immediately after, Hongxin officials posted proof of contact. Weibo officials also said that Hongxin had indeed tried to contact "Lao Xiong" through the appropriate means.
However, Lao Xiong avoided this matter and directly announced on Weibo, "Hello everyone, I've already found a lawyer friend from Zhengfan Law Firm to help. We're collecting materials to file a lawsuit against Hongxin Electronics!"
"I'd like to say something. Everyone, don't be deceived by Hongxin. Their phones are trash. If you use them, you might end up like me! I hope everyone can learn from this! "
In the Hongxin Electronics conference room, Tang Gang said angrily, "This bastard is doing this on purpose!"
"When we contacted him at first, he didn't accept. We expressed goodwill to him and said that we were willing to investigate and compensate for some losses, but he ignored us. Now he wants to file a lawsuit against us! "
"I don't believe that there's nothing fishy behind this matter!"
"That's right, someone is adding fuel to the fire behind the battery explosion!" The director of the public relations department said, "Now, from time to time, some slanderous information pops up on the Internet. We can't deal with it all."
Su Zhirong's expression was not good either. She said, "Due to the battery explosion, the shipments of our HX2 smartphone have dropped sharply in the past few days. Many sales channels have said that a large number of users have recently returned their phones and expressed doubts about our products. "
"Kunpeng Battery Factory has also stopped production in the past few days. According to the requirements of the relevant departments, the direct losses have reached millions, and the indirect losses are even more."
Lu Zixin thought about it and said, "If the other party is deliberately slandering us, we will suffer a lot of losses no matter how this lawsuit is fought. Unless we have a way to investigate the matter clearly and prove that the accident was not caused by our batteries. "
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