"Manager, there was an emergency just now!" In the United States branch of Daqian Mobile, Gerald, the general manager of Daqian Mobile in the United States, received a message from his subordinates.
"What? The Daqian Mobile's battery caught fire, causing a user's face to be burned? What's more, the TV station happened to be filming the scene live at that time, so at least 500,000 viewers watched the news of our Daqian Mobile's fire live on TV!" Gerald was dumbfounded.
As the general manager of Daqian Mobile in the United States, Gerald had just been in office for more than two months. He never thought that he would encounter such a huge crisis as soon as he took office.
Gerald was a United States citizen. He used to be the manager of Motorola's New York branch. Because of a conflict with the headquarters, he took the initiative to resign. Later, he was poached by Daqian and became the manager of the Daqian Mobile's United States branch.
In terms of ability, Gerald was absolutely excellent. He was also very familiar with the United States market. In two months, the Daqian Mobile's sales outlets were spread all over the United States. At the same time, the sales volume reached 70,000 units. This was the best evidence.
However, Gerald did not expect that the crisis of public opinion would come in just two months.
"Manager, what should we do?" The secretary asked worriedly.
"First of all, report to the headquarters and ask for their approval. As for us …" Gerald hesitated, and then said, "Let the public relations department contact the media and ask them not to report this matter as much as possible. The whole company will remain silent. At the same time, I will personally go to see the injured person to express my condolences and understand the specific situation!"
Gerald's handling of the matter was not wrong, but it was a way to deal with an emergency, not a way to deal with a crisis that was deliberately planned.
Therefore, when Gerald went to express his condolences to the injured person, he was immediately surrounded by a large number of reporters. There were more than 30 reporters at the scene, reporting this breaking news.
Seeing the general manager of Daqian Mobile in the United States, these people naturally began to crazily want to interview Gerald, which scared Gerald.
To be safe, Gerald did not answer any questions. Instead, he entered the hospital with the help of the security guard and then tried to express his condolences to the injured person. However, he did not expect that before Gerald saw the injured person, he was surrounded by the angry family members of the injured person. They kept shouting slogans that inferior mobile phones were harmful, and then cried loudly. The scene was too horrible to look at.
When Gerald proposed to personally express his condolences to the injured person, he was firmly rejected by the family members.
When Gerald said that he was here to express his condolences and would pay for the medical expenses, all the family members suddenly became even more angry.
A family's family's family member shouted, "You bastards, don't think that you can buy us and shut us up!"
As soon as this sentence was finished, all the family members began to shout, and then dozens of reporters took photos and videos crazily. In the end, Gerald could not take it anymore and had to run away. It was said that hundreds of strands of Gerald's hair had turned white that day.
What was worse was that Gerald sent the news directly to the head office of Hua Xia, but Boss Jia happened to be in Paris at this time to deal with the competition.
Jelde did not explain the matter in detail. After the head office received the news, the secretarial department felt that it was not a big deal. Therefore, they did not report it to Boss Jia on the first day. It was not until the next day when Boss Jia heard the daily reports from the head office that he knew such a thing happened in the US.
"There's a problem!" The secretary did not think it was a big deal, but Boss Jia immediately felt that something was wrong. He knew his own mobile phone. Even the earliest batch of mobile phones that were sold were not more than two months old. The Daqian mobile phone used Panasonic's lithium battery, and the quality was excellent. How could it catch fire in less than two months?
Well, even if there was a low probability of it catching fire, it was too unbelievable that the person's face was burned.
BYD had done many experiments on the battery. When the battery malfunctioned and caught fire, it would first heat up, then smoke, and then the entire mobile phone would catch fire.
In the future, there were so many cases of mobile phone catching fire all over the world. 99% of the cases of mobile phone catching fire did not cause any harm to the owner, and the remaining cases were cases of injuries.
Either the mobile phone's battery exploded directly, or the phone was placed next to the pillow to charge. The owner was sleeping and did not notice the abnormality of the mobile phone. In the end, the mobile phone's battery exploded and caused harm to the owner.
None of them were burned by the mobile phone while they were making a call.
The whole process took at least half a minute. The facial nerves of the victim who was making a call were so numb that they could ignore the burning sensation. They kept holding the mobile phone to their face until it caught fire and burned themselves.
Boss Jia immediately felt that something was wrong, so he called Jelde. After that, he was even more certain that there was a problem.
Jelde's report was too simple. He did not tell Boss Jia that there were reporters taking pictures when the mobile phone caught fire. At the same time, he did not tell Boss Jia about the treatment he received from the victim's family.
When Boss Jia heard these things, he was basically certain that someone was messing with him.
First of all, how could there be such a coincidence in the world? The victim was making a call when the mobile phone caught fire.
The TV station was broadcasting live when the victim was making a call and happened to capture the scene of the mobile phone catching fire.
Strangely, this happened at the launch of Diablo. If all three of these things could be put together, then Boss Jia might be the illegitimate son of a jinx.
And Jelde's treatment from the victim's family was even more strange.
It was normal for the victim's family to make a fuss. It would be abnormal if they did not make a fuss. However, it was very abnormal for them to chase away the company representative who offered to pay for all the medical bills.
Those were medical bills, real money. Would there be a family member who would chase away the money and pay for all the medical bills themselves?
Therefore, Boss Jia was basically certain that the Daqian phone was set up by someone. As for who it was, it was obvious that it was one of the few mobile phone companies. As for who it was, Boss Jia was not a god. He could guess who it was on the spot.
"Theoretically, Motorola is the most likely!" Boss Jia mumbled. At this moment, Jelde anxiously asked Boss Jia what he should do now.
This was because Jelde's situation was quite bad. Although only a day had passed, the Daqian mobile phone had become the enemy of the entire world.
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